Viva Wallet is the first European payment fintech disruptor entirely cloud based over Microsoft Azure since 2010, now located in 23 EU countries. We devote ourselves to creating a wonderful easier experience for businesses of all sizes, innovative acquiring and issuing services through terminals, Viva Wallet POS app and payment gateways for online stores. Furthermore, we offer business accounts with local IBAN and a business Viva Wallet Mastercard.
Within our e-commerce services expansion, we would like to add to our team in Croatia a Lead Generator Agent who will be responsible for making outbound calls/conferences from inbound leads and from online tools (LinkedIn, etc.) He/ She will be responsible to research these potential new leads, to approach the potential clients, to ask for an introduction conference and make digital presentations, to update our records in the CRM., to handle and serve merchant's requests. He/ She will tend to maximize the potential from each conference call, tend to convert them into qualified conference call appointments.
Responsibilities
- To manage and close directly lead and self-registration of small merchants, follow up and kick off these merchants.
- To be responsible for informing and making introduction conference and digital presentations to these potential clients about our products or services by using our scripts.
- To answer their questions about products or the company and resolve client’s problems.
- To act as an ambassador for the business and promote Viva’s services and products.
- To ask questions in order to understand customer requirements and close sales.
- To be proactive in identifying opportunities for new business, to share potential leads to the Business Development team and to convert the calls into appointments for them.
- To enter and maintain up to date client information into the company database and keep records relevant data from calls and sales.
- To ensure customer satisfaction.
- To build a long-term relationship with clients and deal with them in a professional manner.
- To guarantee the quality of our service in a prompt, polite and professional manner.
Requirements
Our future colleague needs to meet the following conditions:
- Excellent communication skills and an excellent telephone manner.
- Ability to work independently and under pressure.
- Very good verbal and written skills.
- A positive approach to objection handling.
- Good organizational skills and attention to detail.
- Proven track record of successfully meeting sales quota preferably over the phone.
- Good knowledge of relevant computer programs (e.g. CRM software), social networking (Linkedin) and telephone systems.
- Excellent level of Greek and English.
- Any extra language (for e.g. French) will be considered as asset.
Benefits
We are offering:
- an attractive competitive salary
- a great bonus scheme.
- relevant and refresh training related to your role.
- the opportunity for a rapid career development.
- a good occasion to work closely with a highly motivated team in a dynamic and fast paced environment.
- the freedom to create your own network and the possibility to expand your horizon.
- Working in an international fin-tech company with a large cultural diversity.
- acquiring excellent knowledge in the payment and banking industry.
- different catch-up meetings with your sales colleagues.