Senior Technical Support Engineer
Bitstamp, Croatia
Job Description
Bitstamp is the original Cryptocurrency Exchange.
We started small in 2011, with just two laptops and big aspirations. Fast forward to today and we have grown to serve over 4 million clients across the globe, who benefit from our commitment to security, transparency, and regulation. Whether it’s through our intuitive web and mobile apps or arsenal of industry-leading APIs, Bitstamp is where crypto enters the world of finance.
Our success is a result of the innovative ideas, talented individuals, and passion of our team. Together, we have helped shaped the crypto industry and continue to do so. We are always on the lookout for new talent and crypto-curious thinkers who share our passion for the future of finance.
As a Senior Technical Support Engineer, you'll join the Technical Support team within Bitstamp’s Engineering Department, a dynamic team that’s building the next generation of crypto-services for our customers and partners.
Requirements
- Provide expert technical assistance to key partner inquiries related to technical integration, transaction processing, and platform functionalities. Effectively troubleshoot and resolve complex technical problems, ensuring timely and accurate solutions to customer queries.
- Monitor the platform for potential issues, proactively identifying and addressing any technical issues to minimize downtime. Collaborate with the development and operations teams to escalate and resolve critical system incidents promptly.
- Serve as a point of escalation for complex technical issues, collaborating with cross-functional teams to find and implement solutions promptly. Provide timely and clear communication to partners regarding the status and resolution of their issues.
- Contribute to the creation and maintenance of comprehensive technical documentation, ensuring that resources and workflows are up-to-date. Share knowledge and insights with the team to enhance overall technical expertise and problem-solving capabilities.
- Work closely with Engineering, Commercial and Product teams to communicate customer feedback, identify recurring issues, and contribute to the improvement of the platform's user experience.
On day one you'll bring
- 5+ years of experience in Technical Support role.
- Excellent knowledge of the English language and good communication skills.
- Ability to work independently as well as in a team.
- Ability to take a pragmatic approach in solving complex customer problems.
- Experience with trading systems and digital assets preferred.
- Knowledge of coding (e.g. Python/Go, Django) and/or experience with SQL and relational database (MySQL) is a plus.
- Understanding of blockchain, smart contracts and DeFi ecosystem is a plus.
Benefits
- Work from home or other location that allows you to be most productive.
- Generous home-office allowances upon joining to help set up your home space.
- Incentives: Financial Rewards, Bitstamp Employee Annual Awards, Employee Incentive program (EIP) etc.
- Sports and cultural activities, pet-friendly offices, a full fridge, teambuilding events, Bitstamp parties.