We are looking for a Telesales Executive to add to our team in Croatia, who will be responsible for making outbound calls/conferences from inbound leads and from online tools (LinkedIn, etc.). You will be responsible to research these potential new leads, to approach any potential client, to ask for an introduction conference and make digital presentations, to update our records in the CRM, to handle and serve merchant's requests. You will tend to maximize the potential from each conference call and to convert them into qualified conference call appointments.
Why viva.com?
Viva.com is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva.com’s mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. An advocate for a sustainable cashless economy, the Organisation delivers digital payments services across three different time zones, in 17 languages and 9 currencies, featuring over 30 payment methods. Harnessing the power of revolutionary technologies, such as the viva.com | Terminal app and Smart Checkout Payment Gate.Viva.com provides an omnichannel solution, that offers seamless, conversion-boosting and secure ways to process online and in-person transactions, streamlining business operations and enhancing the customer experience.
Learn more at viva.com
Key Responsibilities:
- Being responsible for searching new clients from all over the internet and making outbounds cold calls and/or for contacting existing customers and inbound leads
- Manage and close direct leads
- Assist in self-registration of small merchants
- Inform and make introduction conferences and digital presentations to these potential clients about our products and services by using our scripts
- Act as an ambassador for the business and promote Viva’s services and products
- Be proactive in identifying opportunities from new businesses, share potential leads to the Business Development team and convert the calls into appointments for them
- Enter and maintain up to date client information into the company's database and keep records with relevant data from calls and sales.
- Ensure customer's satisfaction
- Build a long-term relationship with clients
- Warranty the quality of our service in a prompt, polite and professional manner
Requirements
- Previous B2B Sales experience
- Proven track record of successfully meeting sales quota (preferably over the phone)
- Experience of working with relevant computer programs (i.e., CRM software), as well as multiple communication channels, including telephone, email, webchat systems
- Excellent level of Croatian and good knowledge of English
Personal Profile:
- Excellent communication skills (verbal and written)
- Excellent negotiation skills
- Ability to work independently and under pressure
- A positive approach to objection handling
Benefits
- A competitive salary, based on your skills amp; experience
- Annual bonus upon performance
- Corporate Medical Plan
- Opportunity for a rapid career development
- Opportunity to work closely with a highly motivated team in a dynamic and fast paced environment
- Freedom to create your own network and the possibility to expand your horizons
- Opportunity to work in an international fintech company with a large cultural diversity
- Acquiring excellent knowledge in the payment and banking industry