Sales Support Specialist
EXANTE, Croatia
Job Description
ABOUT THE COMPANY
EXANTE is a wealthtech company that provides centralised trading solutions and B2B financial infrastructure that helps create value through technology.
Our proprietary trading platform enables direct market access to a wide range of financial instruments including stocks, ETFs, bonds, futures, options and more from a single multi-currency account.
With over 600 employees and a decade in the market, EXANTE’s presence extends across over 10 locations, including but not limited to the UK, Cyprus, Malta and Hong Kong.
We're growing 70% year-on-year and hiring globally day-by-day. Learn more about the EXANTE corporate culture and company benefits: https://careers.exante.eu/about/
The role
We are looking for a Sales Support Specialist with the focus on technical assistance. Sales Support Specialist is a professional who assists the Sales team in technical/IT related questions and other day-to-day activities.
Responsibilities
- Provide technical support to the sales team, including installing different tools/programs, assist with other technical issues or questions by diagnosing problems, providing solutions, or escalating more complex issues to the appropriate technical team.
- Coordinate with other departments to ensure fast problem solving solutions.
- Collaborate with the sales team to help them execute their sales strategies, tactics, and goals.
- Provide training and support to the new sales team members on products, services, and technologies.
- Manage and maintain the company's customer relationship management (CRM) system.
- Monitor customer accounts and provide customer support if needed.
- Stay up-to-date with industry trends and best practices to help the sales team stay ahead of the competition.
Requirements
- Fluent English
- Strong client-focus service skills
- Understanding of basic technical principles
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Comfortable working in a fast-paced environment
- Ability to multitask effectively
Benefits
- Excellent career growth opportunity
- A chance to work in a trendsetting international financial technologies company
- Competitive remuneration package
- Extra medical insurance and co-financed professional development program after the probation period
- Free lunch and snacks in the corporate offices